Plusnet Help

Plusnet Help

@plusnethelp

Followers33.4K
Following16.2K

Plusnet's award winning UK-based customer service team, here to help on Twitter from Mon-Sun 8-8

Sheffield
Joined on July 09, 2007
@plusnethelp Statistics

We looked inside some of the tweets by @plusnethelp and found useful information for you.

Inside 100 Tweets

Time between tweets:
11 days
Average replies
33
Average retweets
1
Average likes
5
Tweets with photos
20 / 100
Tweets with videos
0 / 100
Tweets with links
0 / 100

Rankings (sorted by number of followers)

18. in country United Kingdom and category Telecom

522. in category Telecom

809. in country United Kingdom and category Brands

Fun Fact

The average Twitter user has tweeted 307 times.

Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected customers as soon as possible. We expect service to be restored later today. Phone and mobile services are not impacted. We’re sorry for any inconvenience.

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@alan0669 @K_Stand_Red Hi @K_Stand_Red Sorry to hear that. Please contact our Customer Options Team on 0800 013 2632. This department will be able to assist with cancellation or renewal of your contract. Unfortunately it is not possible to action this kind of request over Social Media platforms. -Piotr

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@KateSlaterPR @GillsSOS Hi Gill, I'm really sorry to hear that you have a complaint and I appreciate we've let you down in some way. Your message appears incomplete so to allow me to look into this further please provide your username by DM, with a brief description of the query. Thanks - Tahir https://t.co/pI9I2o2vp9

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@NorthallertonBN @avid_bookwyrm Hi Bev, sorry to hear you're having broadband issues. Can you run through our troubleshooting guides here, let us know how you get on: https://t.co/FvQr8hmQmh If the problem persists feel free to drop us your username over direct message so we can look into this. - Noor :) https://t.co/pI9I2o2vp9

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@JoelTaner @ShieldVoC Hi @ShieldVoC Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault ... https://t.co/RQiVtUt67z

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@allyc375 @Mary_Tom11 Hi @Mary_Tom11 Sorry to hear about problems with your broadband. Can you please send us Direct Message with your username and let us know what is happening so we will be able to test your line? -Piotr https://t.co/pI9I2o2vp9

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‘My Account’ is a great place to keep track of your services online. Log in to view bills, update personal information and much more: https://t.co/3ixXbOKSLC https://t.co/vSDcLZIx6L

‘My Account’ is a great place to keep track of your services online. Log in to view bills, update personal information and much more: https://t.co/3ixXbOKSLC https://t.co/vSDcLZIx6L

Where you place your broadband router can affect your connection while you’re working from home. Find out where’s best for your router here: https://t.co/UtsSmiyodU https://t.co/yL0FuRgR3w

Where you place your broadband router can affect your connection while you’re working from home. Find out where’s best for your router here: https://t.co/UtsSmiyodU https://t.co/yL0FuRgR3w

We know people are relying on their landlines more than ever to stay connected to friends and family. See our guide on the most common phone issues and how to fix them here: https://t.co/jSqoz8iYB5 https://t.co/LEdC8Tuxi4

We know people are relying on their landlines more than ever to stay connected to friends and family. See our guide on the most common phone issues and how to fix them here: https://t.co/jSqoz8iYB5 https://t.co/LEdC8Tuxi4

We’re doing all we can to keep you connected. For more help, click here: https://t.co/sEHc0mN9WQ https://t.co/Wlf75dNGX0

We’re doing all we can to keep you connected. For more help, click here: https://t.co/sEHc0mN9WQ https://t.co/Wlf75dNGX0

We’re doing all we can to help you during COVID-19, so it might take longer than usual to get in touch with us. In the meantime, our help and support guides might be able to give you helping hand. Check them out here: https://t.co/wwKjj4DcZs

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We know this will mean the time waiting to speak to us may be a little longer than usual, but there are lots of ways customers can help themselves via our Member Centre and our Plusnet Community.

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The safety of our people is our number one priority, as they are key to keeping us all connected during the Coronavirus outbreak. To protect their health and well-being we'll be changing our contact centre opening hours to 9am – 6pm, to help maintain our service to you.

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Quoted @MarcAllera

We're doing all we can @bt_uk, @EE and @Plusnethelp to keep serving our customers and keep our people safe at this difficult time. This is why we’re asking our people to come into our contact centres, if they’re healthy and able – so our customers can get the help they need. 1/5 https://t.co/xcr8O775UV

We're doing all we can @bt_uk, @EE and @Plusnethelp to keep serving our customers and keep our people safe at this difficult time.

This is why we’re asking our people to come into our contact centres, if they’re healthy and able – so our customers can get the help they need. 1/5 https://t.co/xcr8O775UV

We're working to do all we can at Plusnet to help our customers and keep our people safe. Our CEO @MarcAllera explains how we're looking after our brilliant colleagues in our contact centres – and why they're so important in keeping us all connected – here: https://t.co/M84M9WEua3

Please be reassured we’ve seen your messages and we’ll get back in touch with you as soon as we can.

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We’d like to ask you to help us to prioritise customers who need the most urgent help by not repeating questions unless your situation has changed.

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We’re working hard to keep you connected, and helping you with your problems and questions as best we can during these unprecedented times.

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We are working to do as much as we can in response to Coronavirus. We're here to help. Let's all look after each other. You can read more about all the things we are doing for our customers at this critical time here: https://t.co/W2VzVQChmJ

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Due to lots of people trying to make the most of our great deals, our website is currently struggling. Our deals stand until midnight on the 8th January, so please try again later.

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Good Morning and Happy Saturday! :) We'll be here until 9pm to assist with your queries, have a great day!

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