We looked inside some of the tweets by @plusnethelp and found useful information for you.
Inside 100 Tweets
Rankings (sorted by number of followers)
522. in category Telecom
The average Twitter user has tweeted 307 times.
Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected customers as soon as possible. We expect service to be restored later today. Phone and mobile services are not impacted. We’re sorry for any inconvenience.
@alan0669 @K_Stand_Red Hi @K_Stand_Red Sorry to hear that. Please contact our Customer Options Team on 0800 013 2632. This department will be able to assist with cancellation or renewal of your contract. Unfortunately it is not possible to action this kind of request over Social Media platforms. -Piotr
@KateSlaterPR @GillsSOS Hi Gill, I'm really sorry to hear that you have a complaint and I appreciate we've let you down in some way. Your message appears incomplete so to allow me to look into this further please provide your username by DM, with a brief description of the query. Thanks - Tahir https://t.co/pI9I2o2vp9
@NorthallertonBN @avid_bookwyrm Hi Bev, sorry to hear you're having broadband issues. Can you run through our troubleshooting guides here, let us know how you get on: https://t.co/FvQr8hmQmh If the problem persists feel free to drop us your username over direct message so we can look into this. - Noor :) https://t.co/pI9I2o2vp9
@JoelTaner @ShieldVoC Hi @ShieldVoC Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault ... https://t.co/RQiVtUt67z
@allyc375 @Mary_Tom11 Hi @Mary_Tom11 Sorry to hear about problems with your broadband. Can you please send us Direct Message with your username and let us know what is happening so we will be able to test your line? -Piotr https://t.co/pI9I2o2vp9
The safety of our people is our number one priority, as they are key to keeping us all connected during the Coronavirus outbreak. To protect their health and well-being we'll be changing our contact centre opening hours to 9am – 6pm, to help maintain our service to you.
We're doing all we can @bt_uk, @EE and @Plusnethelp to keep serving our customers and keep our people safe at this difficult time. This is why we’re asking our people to come into our contact centres, if they’re healthy and able – so our customers can get the help they need. 1/5 https://t.co/xcr8O775UV
We're working to do all we can at Plusnet to help our customers and keep our people safe. Our CEO @MarcAllera explains how we're looking after our brilliant colleagues in our contact centres – and why they're so important in keeping us all connected – here: https://t.co/M84M9WEua3
We are working to do as much as we can in response to Coronavirus. We're here to help. Let's all look after each other. You can read more about all the things we are doing for our customers at this critical time here: https://t.co/W2VzVQChmJ